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Member Flex Tickets FAQ

What is a Flex ticket?

Members can now book complimentary Flex tickets for Thierry Mugler: Couturissime and Virgil Abloh: “Figures of Speech” without specifying an entry time. These any-time tickets are valid for entry to the exhibitions during general Museum hours (Wednesday–Sunday, 11 am–6 pm). Flex tickets are currently available for November 18, 2022, through May 7, 2023. Please note that galleries are cleared 15 minutes prior to closing.

Will Flex tickets be available for all exhibitions?

While we test this new Membership benefit, your Flex ticket can be used for entry to Thierry Mugler: Couturissime and Virgil Abloh: “Figures of Speech” and for general admission to the Museum.

Is this new Member benefit here to stay?

We are beta testing this new ticket type from November 18, 2022, through May 7, 2023. After your visit, you’ll be asked to complete a survey about your experience, which will help us make adjustments to ensure we’re providing the best possible Member experience.

Do I need to book Flex tickets in advance to visit the Museum?

We strongly encourage Members reserve tickets in advance; this will help you plan your visit and guarantee entry on a specific day. A limited number of same-day Flex tickets will be reserved for Members at the Museum on a first-come, first-served basis.

How much are tickets?

Members are entitled to a number of complimentary tickets per visit based on Membership level:

Individual: 1 adult ticket per visit

Dual: 2 adult tickets and 4 child tickets per visit

Insider: 2 adult tickets and 4 child tickets per visit

Trendsetter: 4 adult tickets and 4 child tickets per visit

Groundbreaker: 6 adult tickets and 4 child tickets per visit

Director’s Circle: 6 adult tickets and 4 child tickets per visit

Can I purchase a Flex ticket for a guest?

At this time, we are testing Flex tickets as a benefit of Membership and are not selling these tickets. If you need more tickets than the complimentary ones offered for your Membership level, you may purchase additional full-price timed tickets for your guests, excluding Members-only hours and previews, or may upgrade your Membership to a level that includes additional complimentary Flex tickets.

What time should I be at the Museum?

Members with a Flex ticket reservation may visit anytime during regular Museum hours (11 am–6 pm). We recommend giving yourself at least an hour to view each special exhibition. Visitors are kindly asked to begin exiting galleries 15 minutes prior to closing.

What happens when I arrive?

Make your way to the exhibition of your choice. A staff member will scan your ticket at the exhibition entrance.

Are Flex tickets timed? What if I miss my time slot?

These tickets are not timed so there is no time slot to miss! Again, please just note that galleries are emptied 15 minutes prior to closing.

Are children required to have tickets to enter? What if my child doesn’t have a ticket?

Yes. Everyone ages 4 and up must have a ticket to enter. If your child doesn’t have a ticket, you will be directed to the Member Services Desk.

All Members at the Dual level and above are entitled to 4 complimentary children’s tickets per visit.

Can I change my ticket date after my reservation is made?

Yes. Please email or with your name and new requested date. Exchange is based on availability.

Can I give my ticket to someone else?

Member tickets are nontransferable, so if you’re unable to attend, a friend or family member cannot use your complimentary tickets. If you’re unable to use your reserved tickets, please email or call 718.501.6326 to cancel your order.

Online tickets are sold out, but I’m a Member. Are there additional tickets for Members?

If advance tickets are sold out online, they’re sold out for both Members and the general public. We’ll have a limited number of same-day tickets available at the Member Services Desk on a first-come, first-served basis but can’t guarantee availability.

How many times can Members visit ticketed exhibitions?

As a Member, you’re welcome to visit as many times as you’d like, for free!

How do I log in to my account to reserve tickets?

Members can log in to their account online by choosing the “Member Login” prompt and using the email address and password associated with their Membership.

To set up your account and password for the first time, select the “Forgot Your Password” prompt to receive an email confirming your account details.

Please note that, for the purposes of Member tickets and other discounts, there can only be one email address per Membership. This means that Memberships with two cardholders can only have one login email address. To update the email address associated with your Membership, please email or call 718.501.6326 (Mondays–Fridays, 9 am–5 pm). Note that any changes to your login will take one full business day to take effect.

I’m getting an error message on the ticketing site. What should I do?

Please email or call 718.501.6484.

If you’re a Member and experiencing an issue with your ticketing account, please email or call 718.501.6326 (Mondays–Fridays, 9 am–5 pm).

I have a question that isn’t answered here. What should I do?

Check our general FAQ for additional information about your visit.

If you still have questions not answered here, please feel free to call us at 718.501.6326 or email us at (Mondays–Fridays, 9 am–5 pm).